Frequently Asked Questions
Here are some answers to the most common questions we get from our customers:
1：The hooks on my lures are rusting. Why?
Most hooks have a brown finish which has traditionally been called bronze, but it isn't really bronze. Bronze is a mix of copper and tin, which is soft and would make a terrible hook. Yet, it probably wouldn't rust. The best hooks are made from carbon steel. Stainless steel isn't as strong and does not hold a point like carbon steel. However carbon steel rusts easily. To discourage rust, all carbon steel hooks have a protective coating. With use, this coating can chip, crack or be damaged in other ways, allowing the water to reach the steel hook itself. Therefore make sure both your lure and your tackle box compartment are dry before putting your lure away.
2：How long will it take for my on-line order to get to me?
We do our best to process all of our on-line orders the day we receive them, so you should receive your order in no more than 7 - 10 business days.
3：How can I bring back the shine to my old lures?
To put the shine back on the blades and bodies, rub them lightly with toothpaste, rinse clean and dry thoroughly, then coat them with a clear lacquer such as fingernail polish. To remove rust, you can also soak them in lemon juice for approximately five minutes. To help prevent premature rust, leave your tackle box open overnight after a fishing trip to make sure the lures are completely dried out.
4：I am having trouble placing an order off your web site. What is the problem?
On occasion we hear from customers who, for one reason or another, cannot order off our web site. Usually this is caused by a setting in their web browser. You must have cookies enabled to order from our secure site; the security features require this. If you have cookies enabled and are still having problems, I would encourage you to contact us ues Mail:Services@luresall.com
5：Is there a guarantee?
Yes, 100%. Satisfaction guaranteed. All items listed carry our money back guarantee. If you are not completely satisfied, simply return the product/s and your money will be promptly refunded.
6：How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal.
**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be canceled. We may require additional information from you before we can process your order. We will contact you via E-mail if this is necessary.
7：Do you guarantee your products?
Yes, we offer a 30 day money back guarantee on all our products.
1：The hooks on my lures are rusting. Why?
Most hooks have a brown finish which has traditionally been called bronze, but it isn't really bronze. Bronze is a mix of copper and tin, which is soft and would make a terrible hook. Yet, it probably wouldn't rust. The best hooks are made from carbon steel. Stainless steel isn't as strong and does not hold a point like carbon steel. However carbon steel rusts easily. To discourage rust, all carbon steel hooks have a protective coating. With use, this coating can chip, crack or be damaged in other ways, allowing the water to reach the steel hook itself. Therefore make sure both your lure and your tackle box compartment are dry before putting your lure away.
2：How long will it take for my on-line order to get to me?
We do our best to process all of our on-line orders the day we receive them, so you should receive your order in no more than 7 - 10 business days.
3：How can I bring back the shine to my old lures?
To put the shine back on the blades and bodies, rub them lightly with toothpaste, rinse clean and dry thoroughly, then coat them with a clear lacquer such as fingernail polish. To remove rust, you can also soak them in lemon juice for approximately five minutes. To help prevent premature rust, leave your tackle box open overnight after a fishing trip to make sure the lures are completely dried out.
4：I am having trouble placing an order off your web site. What is the problem?
On occasion we hear from customers who, for one reason or another, cannot order off our web site. Usually this is caused by a setting in their web browser. You must have cookies enabled to order from our secure site; the security features require this. If you have cookies enabled and are still having problems, I would encourage you to contact us ues Mail:Services@luresall.com
5：Is there a guarantee?
Yes, 100%. Satisfaction guaranteed. All items listed carry our money back guarantee. If you are not completely satisfied, simply return the product/s and your money will be promptly refunded.
6：How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal.
**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be canceled. We may require additional information from you before we can process your order. We will contact you via E-mail if this is necessary.
7：Do you guarantee your products?
Yes, we offer a 30 day money back guarantee on all our products.